Support
Questions, problems, or feedback? We’re here to help.
Contact us
Email us and a real person will get back to you. We usually reply within 2 business days.
To help us solve it faster, please include:
- The app name and version
- Your device model and iOS or Android version
- What happened, and the steps to make it happen again
- Screenshots or a screen recording, if you can
Frequently asked questions
Subscriptions and purchases
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, so you cancel them from your device, not inside our apps.
iPhone or iPad: open the Settings app, tap your name, then tap Subscriptions. Choose the subscription and tap Cancel Subscription. See Apple’s guide: Cancel a subscription from Apple.
Android: open the Google Play app, tap your profile icon, then Payments & subscriptions › Subscriptions. Choose the subscription and tap Cancel subscription. See Google’s guide: Cancel, pause, or change a subscription.
To avoid being charged for the next period, cancel at least 24 hours before your subscription renews. You’ll keep access to paid features until the end of the period you’ve already paid for. Deleting the app does not cancel your subscription.
How do I request a refund?
Purchases are processed by Apple or Google, and refunds follow their policies.
App Store: go to reportaproblem.apple.com, sign in with your Apple Account, choose Request a refund, and select the purchase. Only Apple can issue refunds for App Store purchases. See Apple’s guide: Request a refund.
Google Play: you can request a refund through Google Play within 48 hours of purchase. After that, email us with your order number (it starts with “GPA.”) and we’ll review your request. See Google’s refund policies.
How do I restore my purchases on a new device?
Open the app, go to its settings, and tap Restore Purchases. Make sure you’re signed in to the same Apple Account or Google account you used to buy it.
Purchases can’t be moved between iPhone and Android, because Apple and Google keep separate purchase records.
I paid, but premium features aren’t unlocked.
This is usually quick to fix:
- Tap Restore Purchases in the app’s settings.
- Check that your device is signed in to the account you used to pay.
- Confirm the subscription is active in your Apple subscriptions or Google Play subscriptions.
- Close and reopen the app. New purchases can take a few minutes to confirm.
Still not working? Email us with your order ID from the receipt Apple or Google sent you, and we’ll sort it out.
Account and data
How do I delete my account?
In any of our apps that use accounts, open the app’s settings and choose Delete Account. You can also email us from the address linked to your account and we’ll delete it for you.
When you delete your account, we delete your personal information as described in our Privacy Policy.
Deleting your account does not cancel a subscription. Cancel it separately through Apple or Google so you aren’t charged again.
Can I get a copy of my data?
Yes. Email us from the address linked to your account and tell us which app your request is about. We may need to verify your identity before sending your data.
How do you use my data?
We collect only what we need to make our apps work well. We don’t sell your personal information or show third-party ads. Our Privacy Policy explains exactly what we collect and why.
Troubleshooting
An app isn’t working as expected. What should I try first?
These steps fix most problems:
- Update the app to the latest version from the App Store or Google Play.
- Update your device to the latest version of iOS or Android.
- Close the app completely and open it again.
- Restart your device.
- Check your internet connection.
If the problem continues, email us. The details listed under “Contact us” help us fix it faster.
How do I report a bug or suggest a feature?
Email us. Bug reports and ideas are both welcome, and we read every message. For bugs, a screenshot or screen recording is especially helpful.